Terms of Service

The service

NDIS Ally is online software for Australian NDIS support providers, including rostering, participant and staff records, timesheets, notes, documents, internal invoicing, local finance/claim-file export, compliance tools and related office and mobile workflows.

NDIS Ally does not register a provider with the NDIS Commission, does not guarantee compliance outcomes, and does not submit claims to NDIA, PRODA or PACE. Providers remain responsible for their own NDIS, employment, privacy, safeguarding, clinical and record-keeping obligations.

Accounts, mobile access and security

Public provider signup creates one business tenant and Owner login after email and mobile verification. Other office users, support workers and participant/family users are invited or given access by the provider. The mobile app does not provide public self-service signup for worker or participant accounts.

You must provide accurate information, keep login details confidential and use only the workspace, participant information and functions you are authorised to access. A provider is responsible for the users it invites and the records entered in its tenant.

The Android app is intended for account holders aged 18 or over for the first release. Providers remain responsible for lawful handling of records relating to children or other participants who are not app account holders.

Mobile permissions and features

Worker location permission is optional and used only for foreground clock-in/out location when enabled. Refusing location does not prevent the attendance request from being sent without coordinates. NDIS Ally does not provide background worker-location tracking.

Push notifications are optional. The app may register a device push token when notifications are enabled. Users should still open the app to view authorised details because lock-screen notification text is intentionally limited.

Document upload and download features are subject to the user's provider access and device permissions. Users must not upload unlawful material or information they are not authorised to handle.

Trial

Self-serve provider signup starts a 7-day trial. No payment card is required to start the trial. When the trial ends without an active paid subscription, product access may be restricted by the billing controls while the owner retains access needed to manage billing.

Subscription and billing

After the trial, continued provider use requires a Stripe subscription. The platform default per-person rate is A$20 per month (ex GST unless Stripe Tax is enabled). An operator may configure a different rate for a tenant. The amount shown at Stripe Checkout is the amount billed.

A billable person is counted by the product according to the configured provider billing rules. The Android app is a companion app for authorised users and does not sell the provider subscription or take card payments through Google Play.

Yearly billing, where offered in-product, applies the then-configured yearly discount (currently 20% in the self-serve seed). Monthly or yearly billing is selected in the Provider Portal or Stripe flow, not in the Android app.

Provider data and responsibilities

The provider controls the operational data in its workspace and is responsible for having authority to collect, enter, share and retain participant, worker and related records. Users must follow the provider's directions and applicable privacy and confidentiality requirements.

NDIS Ally may use service providers and integrations to operate the service, including Stripe, communications providers, mobile push services, hosting/storage providers and provider-connected services such as Xero. Use of an external service may also be subject to that service's terms.

Cancellation

Owners manage payment method, invoices and cancellation through the Provider Portal, including the Stripe Billing Portal where configured.

Cancelling stops future subscription renewals according to the applicable Stripe billing state. Cancellation is not a promise of a refund, extra trial days or immediate deletion of provider operational records.

Refund requests

NDIS Ally does not promise automatic refunds. If you believe a charge was made in error, use the support contact and include the workspace name, relevant Stripe invoice or receipt and what you want reviewed.

Any refund decision is handled case by case subject to applicable rights and the circumstances of the charge.

Acceptable use

Do not attempt to access another tenant's data, bypass permissions, probe other customers' accounts, upload unlawful material, misuse access codes, interfere with the service, or use the service to send unlawful content.

Do not treat generated drafts, local exports or workflow outputs as clinical decisions, government submissions or external-system confirmations unless the relevant external action has actually occurred.

Availability and changes

We may maintain, update or change the service and mobile app. Internet, device, third-party provider and external-integration failures can affect availability. Features that depend on Stripe, communications, push delivery, Xero or other external services also depend on those services.

Users should keep the app reasonably up to date so security and compatibility fixes can be applied.

Account closure and records

Removing a login or cancelling a subscription does not automatically erase provider records. Deletion and offboarding requests are handled under the Privacy Policy and may be limited by audit, billing, legal, security or provider record-retention requirements.

Questions

Use hello@ndisally.com.au for support, billing questions, and account help.

Related pages: /support (help and deletion requests), /pricing (trial and billing disclosure), /privacy (privacy).