One per-person price. Checkout is the source of truth.
Self-serve signup starts a 7-day trial with no credit card. The platform default is A$20 per billable person per month (ex GST unless Stripe Tax is on). An operator may set a different rate. The amount shown at Stripe Checkout is what you will be billed.
7-day free trial · no credit card · cancel a paid subscription from the in-product Stripe Billing Portal. This page does not promise a refund. Refund requests can be sent via Support. Seat count includes office users, staff, and participants in active or onboarding status.
The whole platform. Nothing held back.
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We'll bring your participants, staff, budgets and history across for you — cleanly mapped and checked, so you go live without re-keying a thing. Tell us what you're on today and we'll scope it and send a fixed quote.
Good to know
What counts as a billable person?
Unique people counted by the product: office logins, staff in active or onboarding status, and participants in active or onboarding status. A person who is both a login and a staff record still counts once. Participant or family portal access for that same participant is not a second seat.
Is A$20 guaranteed?
A$20 per person per month is the platform default in code. An operator can set a different per-person rate. The amount shown at Stripe Checkout is authoritative. This page does not invent extra fees, and it does not freeze a price against a later operator change.
How do I cancel?
After you subscribe, the owner opens Billing in the Provider Portal, which uses the Stripe Billing Portal to update payment method or cancel. Cancelling is not a promise of a refund.
What is the refund position?
No published refund schedule is recorded in the product. This website does not promise a refund. If you think a charge is wrong, send a review request from Support with the Stripe receipt. A commercial refund policy still requires an operator decision.
How does billing work?
Start with a 7-day cardless trial, then subscribe from inside the app. Payments are handled by Stripe. You can update your payment method or download invoices from the billing portal.
Do you submit claims to NDIA or post invoices to Xero?
No. NDIS Ally can prepare local NDIA claim-file and Xero-ready exports. Those files are not a submission to NDIA, PRODA or PACE, and a local export is not a completed Xero posting.