NDIS Ally
Support and contact
Use this page to find the current public help route. It is a contact and process page, not an emergency services number.
The published support address is hello@ndisally.com.au.
Everyday help
For product questions, trial setup, invitations, mobile access or billing, start in the relevant in-product settings where possible. If you cannot sign in, use the published support address and include the workspace name and the email on the account.
NDIS Ally does not submit claims to NDIA, PRODA or PACE. A local claim-file or finance export is for the provider to use in its own process.
Use hello@ndisally.com.au for support, billing questions, and account help.
Urgent account or product problem
If you cannot access a live workspace, a billing lock is blocking the owner, or you believe another party has access to your login, mark the email subject “Urgent account problem”.
Include the business/workspace name, account email, what you were doing, the time including timezone, and whether anyone is currently locked out. Do not send passwords or one-time codes.
This is not a substitute for contacting emergency services, the NDIS Commission or police where those bodies are the appropriate recipient.
Trial, cancellation and charges
Self-serve provider signup is a 7-day trial and does not require a card. The platform default list rate is A$20 per billable person per month; Stripe Checkout is authoritative.
To cancel or update a payment method after subscribing, sign in as the owner and use Billing (Stripe Billing Portal) where available.
If you believe a charge is wrong, send a review request to support with the relevant Stripe receipt or invoice.
Data or account deletion request
Use the in-product deletion/support route where available, or ask support to start a login-removal, deletion or provider-offboarding request.
Write to the support address with subject “Data deletion request”. Include the workspace name, account email, whether you want only the login removed or are requesting workspace offboarding, and whether any provider subscription should be cancelled first.
Deletion is not automatic. We review the request against audit, billing, security, legal and provider record-retention requirements and will explain the outcome.
Security and privacy contact
Use hello@ndisally.com.au for security or privacy reports.
If you are reporting a vulnerability, describe the affected URL or role, the date you observed it and whether any tenant data was accessed. Do not attach live participant extracts unless a secure method is agreed first.